FAQ

Frequently Asked Questions

Frequently Asked Questions (FAQ) - Positive Vibes Store

1. What is Positive Vibes Store?

Positive Vibes Store is all about spreading positivity, motivation, and good energy through our products. We offer a variety of uplifting merchandise, including apparel, accessories, and home decor designed to inspire and bring joy.

2. Where are you located?

We are an online store, so you can shop with us from anywhere!

3. How can I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. We accept multiple payment methods for your convenience.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options.

5. Do you offer international shipping?

Yes! We ship worldwide. Shipping times and costs may vary depending on your location.

6. How long does shipping take?

Processing times are typically 1-3 business days, and shipping can take 5-14 business days, depending on your location. You’ll receive a tracking number once your order ships.

7. What is your return and exchange policy?

We want you to love your purchase! If you’re not satisfied, you can return or exchange your item within 30 days. Items must be unworn, unused, and in their original packaging.

8. How do I track my order?

Once your order ships, we’ll send you a tracking number via email. You can use this to track your package in real-time.

9. What if I receive a damaged or incorrect item?

We’re sorry for any inconvenience! Contact our support team with a photo of the issue, and we’ll make it right with a replacement or refund.

10. How can I contact customer support?

You can reach us via email at [Your Support Email] or through our Contact Us page. We’re happy to help!

11. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to get exclusive discounts, promotions, and positive vibes straight to your inbox.

12. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of purchase. After that, they are processed and cannot be changed.

13. Do you offer gift cards?

Yes! Our digital gift cards are a great way to share positive vibes with friends and family.

14. Can I collaborate with Positive Vibes Store?

We’d love to hear from influencers, content creators, and brands who align with our mission. Contact us for collaboration opportunities.

15. How can I stay updated on new products and promotions?